Frequently Asked Questions

Here you’ll find answers to some of our frequently asked questions.


How do I open an account?

That’s easy! All you have to do to open an account is enter your name, email address, and choose a password and we’ll open you a Bamboo Basic account free of charge. 

And as the Bamboo Cloud is completely self-service, you can log in to your platform immediately and start uploading content.

What’s included in the Bamboo Free account?

Your Bamboo Free account includes a top-of-the-line content management platform with 50GB of storage & unlimited streaming* and a Bamboo Cloud player that lets you easily embed your content on your site. 


* unlimited streaming is up to 1TB

How much does it cost?

Here’s the good news: Bamboo Free is free forever!
So you can create your own viewing platform and upload and stream your content easily.

That said, Bamboo Free is not as robust as the different Add-On product suites.

See which Bamboo Add-On suits your business model best so you can deliver the best experience to your users and viewers.

Do you have a public roadmap?

Yes, we have a public Roadmap!

Here you can see our plans for the future and add your opinion, we would love to hear from you!

Where can I find tutorials about using your tool and different features?

You can find a lot of info on our knowledge center.
If you still have questions, we are always available on our support.

What languages do you support?

We fully support English, Portuguese, and Hebrew.


How do I upload content?

Glad you asked — all you need to do is click on the “+Add ” widget inside your dashboard (Under the "Media" module) and you’ll be prompted to upload your video and audio files.
You made it really easy, we support uploading from- desktop, Dropbox, download link, and YouTube. Any files you upload are automatically saved inside your Media Folder so you can access them easily at any time.

How do I brand my player?

Branding your player is easy!
Branding your player can be done in the "edit" panel of each video, just follow these guidelines.
You’ll be able to update your brand colors, add your logo, and more in a snap.

Do you have mobile & TV apps?

We have fully native apps for Android, Android TV, iOS, TVOS, Roku, and Amazon Fire Tv.
Contact our sales team to learn more. 

Can people download my content?

Not unless you give them permission! The Bamboo Cloud platform is fully secure, so no one can download it and you retain rightful ownership of your content.

Do you support white-labeling?

We support both the option to build your very own white-labeled OTT site & apps, or even to be a reseller with your white-labeled platform.
Contact our sales team to learn more. 

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