Frequently Asked Questions

Here you’ll find answers to some of our frequently asked questions.


How do I open an account?

That’s easy! All you have to do to open an account is enter your name, email address, and choose a password and we’ll open you a Bamboo Basic account free of charge.

And as the Bamboo Cloud is completely self-service, you can log in to your platform immediately and start uploading content.

Can I really get my online business up and running in 10 minutes?

Yes, absolutely. If you have pre-recorded video or other content you can upload immediately, you can get your online business up and running via Bamboo Basic in 10 minutes or less.

Just open an account, upload your content, and publish it to get started.

When you’re ready to monetize your account by collecting subscribers, limiting free content, and more, you can choose the Add-On product suite that will best suit you and upgrade in a snap.

Not sure which Bamboo Add-On is right for your business? Click here to take the quiz now

How much does it cost?

Here’s the good news: Bamboo Basic is free forever! So you can create your own viewing platform and upload and stream your content easily.

That said, Bamboo Basic is not as robust as the different Add-On product suites.

See which Bamboo Add-On suits your business model best so you can deliver the best experience to your users and viewers.

What’s included in the Bamboo Basic account?

You can find the full list of what’s included in the Bamboo Basic account here on this page


What are the Add-On product suites and what do they do?

If you want to go beyond Bamboo Basic, you have 6 different Add-On suites to choose from, each customized to suit different business models.

Currently, you can choose from: Bamboo Course, Bamboo Events, Bamboo Live, Bamboo OTT, Bamboo Sports, and Bamboo Workforce. Click on each name to learn more about the different suites.

How do I upgrade from Bamboo Basic to Bamboo Courses, Events, Live, OTT, Sports or Workforce?

We’re currently working on making this fully self-service, but until it is, contact us and we’ll be in touch within 24 hours to help you upgrade your account.

What happens if something goes wrong?

Your best bet would be to check out our technical support page to see if it’s easy to fix. If not, send an email to and we’ll get in touch with you within 12-24 hours to get everything straightened out.

I have a question regarding my account. What should I do next?

The fastest way to get an answer, is just to connect us at and we’ll take care of it.


How do I upload content?

Glad you asked — all you need to do is click on the “Add Content +” widget inside your dashboard and you’ll be prompted to upload your video and audio files. Any files you upload are automatically saved inside your Media Folder so you can access them easily at any time.

How do I brand my site?

Branding your website and platform is easy! Simply go into your settings (located in the top right-hand corner of your dashboard) and click on “Site settings.” You’ll then be able to update your brand colors, add your logo, and more in a snap.

How do I launch apps?

While every Bamboo Basic plan comes with a free basic website, you’ll need a little help from our team to launch a custom app. Reach out via the Contact Us page for more information on custom app development.

Can people download my content?

Not unless you give them permission! The Bamboo Cloud platform is fully secure, so no one can download it and you retain rightful ownership of your content.

Can’t find what you’re looking for? Click here to contact us